FAQ
Frequently asked questions
Everything guests ask before their first visit. Anything else — just call or WhatsApp.
Do I need to book an appointment in advance?+
Walk-ins are welcome when a room is free, but evenings and weekends fill quickly. Call or WhatsApp us on +91 78890 03756 to reserve your preferred time and therapist.
Is Moon Star SPA Unisex a unisex spa?+
Yes. We welcome men, women and couples, with both male and female therapists and separate private treatment rooms.
Are your therapists trained and certified?+
Every therapist is professionally trained in the therapies they deliver and works under a senior therapist's supervision during their initial period with us.
What hygiene standards do you follow?+
Linen, towels and disposables are changed for every guest. Rooms, showers and the steam area are sanitised between sessions and deep-cleaned daily.
What payment methods do you accept?+
Cash, UPI, debit and credit cards are all accepted at reception.
Is parking available?+
Yes, street and building parking is available at our BRS Nagar Main Road location.
How private is the treatment?+
Each therapy takes place in a lockable private room. Draping is used at all times and your therapist will only uncover the area being worked on.
How long does a typical session take?+
Most therapies run 60 or 90 minutes. Please arrive ten minutes early for consultation and changing.
Can couples book together?+
Yes, our twin suite hosts two guests with two therapists. Advance booking is recommended, especially at weekends.
What should I do before my appointment?+
Avoid a heavy meal in the hour before, arrive hydrated, and tell us about any injuries, allergies, pregnancy or medical conditions.